/* 自研在线客服组件样式 */
.sv-widget{position:fixed;right:22px;bottom:22px;z-index:999998;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Hiragino Sans GB","Microsoft YaHei",sans-serif}
.sv-widget *{box-sizing:border-box}
.sv-bubble-wrap{position:relative;width:60px;height:60px}
.sv-bubble{position:relative;width:60px;height:60px;border:none;border-radius:50%;cursor:grab;padding:0;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#3b82f6,#2563eb);box-shadow:0 8px 24px rgba(37,99,235,.4);transition:box-shadow .2s ease;outline:none;touch-action:none}
.sv-bubble:active{cursor:grabbing}
.sv-bubble:hover{box-shadow:0 12px 28px rgba(37,99,235,.5)}
.sv-hide{position:absolute;top:-6px;left:-6px;width:20px;height:20px;line-height:17px;text-align:center;border-radius:50%;background:#94a3b8;color:#fff;font-size:14px;cursor:pointer;display:none;box-shadow:0 1px 4px rgba(15,23,42,.3);font-style:normal}
.sv-bubble-wrap:hover .sv-hide{display:block}
/* 触屏设备无 hover，隐藏按钮常显，保证可隐藏 */
@media (hover:none){.sv-bubble-wrap .sv-hide{display:block}}
.sv-hide:hover{background:#64748b}
/* 隐藏气泡后的“客服”入口：竖排窄条，右侧贴住视口边缘、固定在右下角
   position:fixed 是为了不受 .sv-widget 被拖拽后内联 left/top 的影响，
   始终贴边显示；writing-mode 让“客服”二字竖排 */
.sv-tab{position:fixed;right:0;bottom:22px;display:none;align-items:center;justify-content:center;width:40px;padding:18px 0;border:none;border-radius:20px 0 0 20px;background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff;font-size:14px;line-height:1;letter-spacing:6px;writing-mode:vertical-rl;cursor:pointer;box-shadow:0 8px 24px rgba(37,99,235,.4);font-family:inherit}
.sv-tab:hover{box-shadow:0 12px 28px rgba(37,99,235,.5)}
/* 隐藏气泡后“客服”竖条上的未读数字角标：移到左上角，避免贴右边缘被裁掉 */
.sv-tab .sv-tab-badge{position:absolute;top:-6px;left:-6px;writing-mode:horizontal-tb;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:#ff3b30;color:#fff;font-size:11px;line-height:18px;text-align:center;font-weight:600;box-shadow:0 0 0 2px #fff}
.sv-bubble svg{width:28px;height:28px;fill:#fff}
.sv-bubble .sv-badge{position:absolute;top:-4px;right:-4px;min-width:20px;height:20px;padding:0 5px;border-radius:10px;background:#ff3b30;color:#fff;font-size:12px;line-height:20px;text-align:center;font-weight:600;box-shadow:0 0 0 2px #fff}
.sv-panel{position:fixed;left:50%;top:50%;width:380px;height:560px;max-height:calc(100vh - 40px);background:#fff;border-radius:14px;overflow:hidden;display:none;flex-direction:column;box-shadow:0 16px 48px rgba(15,23,42,.24);transform:translate(-50%,-50%);overscroll-behavior:contain}
.sv-panel.sv-show{display:flex;animation:svIn .3s cubic-bezier(.34,1.56,.64,1)}
@keyframes svIn{from{opacity:0;transform:translate(-50%,-46%) scale(.9)}to{opacity:1;transform:translate(-50%,-50%) scale(1)}}
.sv-head{flex:none;display:flex;align-items:center;justify-content:space-between;padding:14px 16px;background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff}
.sv-head-info{display:flex;align-items:center;gap:10px}
.sv-avatar{width:38px;height:38px;border-radius:50%;background:rgba(255,255,255,.22);display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:600;overflow:hidden}
.sv-avatar img{width:100%;height:100%;object-fit:cover}
.sv-title{font-size:15px;font-weight:600;line-height:1.2}
.sv-sub{font-size:12px;opacity:.85;margin-top:2px;display:flex;align-items:center;gap:4px}
.sv-dot{width:7px;height:7px;border-radius:50%;background:#4ade80;display:inline-block}
.sv-close{background:transparent;border:none;color:#fff;font-size:22px;line-height:1;cursor:pointer;opacity:.85;padding:0 2px}
.sv-close:hover{opacity:1}
.sv-body{flex:1;overflow-y:auto;padding:16px 14px 8px;background:#f5f7fb;overscroll-behavior:contain}
.sv-body::-webkit-scrollbar{width:6px}
.sv-body::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:3px}
.sv-time{text-align:center;color:#94a3b8;font-size:11px;margin:8px 0}
.sv-msg{display:flex;margin-bottom:12px;align-items:flex-start;gap:8px}
.sv-msg.sv-me{flex-direction:row-reverse}
.sv-msg .sv-ava{flex:none;width:32px;height:32px;border-radius:50%;background:#e2e8f0;display:flex;align-items:center;justify-content:center;font-size:12px;color:#64748b;overflow:hidden}
.sv-msg.sv-me .sv-ava{background:#dbeafe;color:#2563eb}
/* 用户消息头像：登录用户显示头像图片，游客显示“游客”文字 */
.sv-msg .sv-ava img{width:100%;height:100%;object-fit:cover;display:block}
.sv-msg .sv-ava.sv-ava-guest{font-size:11px}
.sv-msg .sv-bubble-msg{max-width:calc(100% - 40px);padding:9px 12px;border-radius:10px;font-size:14px;line-height:1.55;color:#1e293b;background:#fff;overflow-wrap:break-word;box-shadow:0 1px 2px rgba(15,23,42,.06)}
.sv-msg.sv-me .sv-bubble-msg{background:#2563eb;color:#fff}
.sv-msg.sv-bot .sv-bubble-msg{background:#eef6ff;color:#1e3a8a}
.sv-msg .sv-img{max-width:160px;max-height:160px;border-radius:8px;cursor:zoom-in;display:block}
/* 图片消息：去掉气泡内边距与底色，让图片按自身尺寸对齐，避免位置错乱 */
.sv-msg .sv-bubble-msg.sv-bubble-img{padding:0;background:transparent;box-shadow:none;line-height:0}
.sv-msg .sv-card{background:#fff;border:1px solid #e2e8f0;border-radius:10px;padding:10px 12px;min-width:180px;box-shadow:0 1px 2px rgba(15,23,42,.06)}
.sv-msg.sv-me .sv-card{background:#2563eb;border-color:#2563eb;color:#fff}
.sv-card .sv-card-title{font-size:13px;font-weight:600;margin-bottom:6px;display:flex;align-items:center;gap:6px}
.sv-card .sv-card-row{font-size:12px;color:#64748b;margin-top:3px}
.sv-msg.sv-me .sv-card .sv-card-row{color:rgba(255,255,255,.85)}
.sv-card .sv-card-tag{font-size:11px;padding:1px 6px;border-radius:4px;background:#dcfce7;color:#16a34a}
/* 订单状态徽章配色：待处理蓝(信息态)、处理中橙(进行中)、已完成绿、异常/退款红 */
.sv-widget .sv-tag-todo{background:#e0f2fe !important;color:#0284c7 !important}
.sv-widget .sv-tag-wait{background:#fef3c7 !important;color:#d97706 !important}
.sv-widget .sv-tag-fail{background:#fee2e2 !important;color:#dc2626 !important}
/* ========== 聊天内订单卡片（标准电商卡） ========== */
.sv-ocard{width:248px;max-width:100%;background:#fff;border:1px solid #e6eaef;border-radius:12px;overflow:hidden;box-shadow:0 1px 3px rgba(15,23,42,.08);color:#1e293b}
.sv-ocard-top{display:flex;align-items:center;justify-content:space-between;gap:6px;padding:8px 10px;background:#f8fafc;border-bottom:1px solid #eef2f7}
.sv-ocard-no{flex:1;min-width:0;font-size:11px;color:#64748b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-family:ui-monospace,Menlo,Consolas,monospace}
/* 下单时间并入顶部：字号更小更浅，不参与截断，空间不足时优先压缩订单ID */
.sv-ocard-top-time{flex:none;font-size:10px;color:#a6b0be;white-space:nowrap;font-variant-numeric:tabular-nums}
.sv-ocard-badge{flex:none;font-size:11px;padding:1px 7px;border-radius:10px;background:#dcfce7;color:#16a34a;font-weight:600;line-height:16px}
.sv-ocard-goods{display:flex;align-items:center;gap:9px;padding:10px}
.sv-ocard-img{position:relative;flex:none;width:46px;height:46px;border-radius:8px;overflow:hidden;background:#f1f5f9}
.sv-ocard-ph{position:absolute;top:0;left:0;right:0;bottom:0;display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:600;color:#94a3b8}
.sv-ocard-img img{position:absolute;top:0;left:0;right:0;bottom:0;width:100%;height:100%;object-fit:cover}
.sv-ocard-mid{flex:1;min-width:0}
.sv-ocard-name{font-size:13px;font-weight:600;color:#1e293b;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;word-break:break-all}
.sv-ocard-num{font-size:11px;color:#94a3b8;margin-top:3px}
.sv-ocard-money{flex:none;font-size:15px;font-weight:700;color:#ef4444;white-space:nowrap}
/* 完成时间：仅订单完成时出现，单行展示 */
.sv-ocard-time{display:flex;gap:8px;padding:0 10px 9px;font-size:11px;color:#94a3b8;line-height:1.4}
.sv-ocard-acts{display:flex;border-top:1px solid #eef2f7}
.sv-ocard-btn{flex:1;height:32px;line-height:32px;text-align:center;font-size:12px;color:#3b82f6;background:#fff;border:none;border-right:1px solid #eef2f7;cursor:pointer;text-decoration:none;font-family:inherit;padding:0;white-space:nowrap}
.sv-ocard-btn:last-child{border-right:none}
.sv-ocard-btn:hover{background:#f8fafc}
.sv-ocard-btn.sv-ocard-buy{color:#ef4444}
/* 订单进度：三段步骤条（下单 → 处理 → 完成） */
.sv-ocard-flow{display:flex;align-items:flex-start;padding:0 16px 8px}
.sv-ocard-step{flex:none;display:flex;flex-direction:column;align-items:center;gap:3px;width:34px;font-size:10px;color:#c0c8d4;line-height:1.2}
.sv-ocard-step b{display:block;width:9px;height:9px;border-radius:50%;background:#dde3ea}
.sv-ocard-step span{white-space:nowrap}
.sv-ocard-step.done b{background:#16a34a}
.sv-ocard-step.done span{color:#64748b}
.sv-ocard-step.cur b{background:#3b82f6;box-shadow:0 0 0 3px rgba(59,130,246,.16)}
.sv-ocard-step.cur span{color:#3b82f6;font-weight:600}
.sv-ocard-line{flex:1;height:2px;border-radius:2px;background:#e8edf3;margin-top:3px}
.sv-ocard-line.done{background:#16a34a}
.sv-ocard-flow-fail{padding:0 12px 8px;font-size:11px;color:#dc2626;text-align:left}
.sv-foot{position:relative;flex:none;border-top:1px solid #eef2f7;background:#fff;padding:8px 10px}
.sv-toolbar{display:flex;align-items:flex-end;gap:6px}
.sv-tool-btn{flex:none;width:34px;height:34px;border:none;background:#f1f5f9;border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0}
.sv-tool-btn:hover{background:#e2e8f0}
.sv-tool-btn svg{width:19px;height:19px;fill:#475569}
.sv-input{flex:1;min-width:0;resize:none;border:1px solid #e2e8f0;border-radius:8px;padding:8px 10px;font-size:14px;line-height:20px;max-height:96px;outline:none;font-family:inherit;color:#1e293b}
.sv-input:focus{border-color:#93c5fd}
.sv-send{flex:none;height:34px;padding:0 16px;border:none;border-radius:8px;background:#2563eb;color:#fff;font-size:14px;cursor:pointer}
.sv-send:hover{background:#1d4ed8}
.sv-send:disabled{background:#bfdbfe;cursor:not-allowed}
.sv-tools{position:absolute;left:0;right:0;bottom:56px;top:66px;background:#fff;z-index:5;display:flex;flex-direction:column}
.sv-tools-head{flex:none;display:flex;align-items:center;justify-content:space-between;padding:10px 14px;font-size:14px;font-weight:600;color:#1e293b;border-bottom:1px solid #eef2f7}
.sv-tools-head span{cursor:pointer;color:#94a3b8;font-weight:400;font-size:13px}
.sv-orders{flex:1;overflow-y:auto;padding:10px;overscroll-behavior:contain}
.sv-order-item{border:1px solid #e2e8f0;border-radius:10px;padding:10px 12px;margin-bottom:8px;cursor:pointer;transition:border-color .15s,background .15s}
.sv-order-item:hover{border-color:#93c5fd;background:#f8fafc}
.sv-order-item .sv-oi-name{font-size:13px;font-weight:600;color:#1e293b;margin-bottom:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sv-order-item .sv-oi-meta{font-size:12px;color:#94a3b8;display:flex;justify-content:space-between}
.sv-order-item .sv-oi-money{color:#ef4444;font-weight:600}
.sv-empty{text-align:center;color:#94a3b8;font-size:13px;padding:30px 0}
.sv-loading{text-align:center;color:#94a3b8;font-size:13px;padding:24px 0}
.sv-toast{position:absolute;left:50%;top:50%;transform:translate(-50%,-50%);background:rgba(15,23,42,.82);color:#fff;font-size:13px;padding:8px 16px;border-radius:8px;z-index:20}
/* 图片上传进度：显示在消息流末尾，上传完成后移除 */
.sv-uprogress{display:flex;align-items:center;gap:8px;padding:7px 10px;margin-bottom:12px;background:#fff;border-radius:10px;font-size:12px;color:#64748b;box-shadow:0 1px 2px rgba(15,23,42,.06)}
.sv-uprogress-bar{flex:1;height:6px;border-radius:3px;background:#e2e8f0;overflow:hidden}
.sv-uprogress-bar i{display:block;height:100%;width:0;background:#2563eb;transition:width .15s linear}
.sv-uprogress-txt{flex:none;color:#2563eb;font-weight:600;font-variant-numeric:tabular-nums}
/* 在线状态点颜色 */
.sv-dot.sv-s-online{background:#4ade80}
.sv-dot.sv-s-away{background:#fbbf24}
.sv-dot.sv-s-offline{background:#ef4444}
/* 消息内容容器（对方/机器人左对齐；自己的消息 sv-me 右对齐）。
   宽度由 flex 分配为确定值，气泡只在容器内按 100% 约束，
   避免与外层比例互相依赖导致宽度塌陷（消息竖排） */
.sv-msg .sv-mainc{display:flex;flex-direction:column;align-items:flex-start;flex:1 1 auto;min-width:0}
.sv-msg.sv-me .sv-mainc{align-items:flex-end}
.sv-msg .sv-mainc .sv-bubble-msg{max-width:100%}
.sv-msg .sv-mainc .sv-card{max-width:100%}
/* 每条消息的时间戳 */
.sv-msg .sv-msg-time{font-size:11px;color:#94a3b8;margin-top:4px;line-height:1}
.sv-msg .sv-read{font-size:11px;color:#94a3b8;margin-top:4px;line-height:1}
.sv-msg .sv-read.sv-done{color:#2563eb}
/* ===== 表情面板 =====
   绝对定位在输入区上方：.sv-foot 已设 position:relative 作为包含块。
   面板高度上限固定，列表自身滚动（overscroll-behavior 防止滚动链传给消息区/整页） */
.sv-emoji{position:absolute;left:8px;right:8px;bottom:calc(100% + 4px);z-index:20;display:none;flex-direction:column;max-height:222px;background:#fff;border:1px solid #e2e8f0;border-radius:10px;box-shadow:0 -4px 18px rgba(15,23,42,.12);overflow:hidden}
.sv-emoji-tabs{flex:none;display:flex;align-items:center;gap:2px;padding:6px 8px;border-bottom:1px solid #eef2f7;overflow-x:auto;scrollbar-width:none}
.sv-emoji-tabs::-webkit-scrollbar{display:none}
.sv-emoji-tab{flex:none;border:none;background:none;padding:5px 10px;font-size:12px;line-height:1;color:#64748b;border-radius:6px;cursor:pointer;font-family:inherit}
.sv-emoji-tab:hover{background:#f1f5f9;color:#334155}
.sv-emoji-tab.on{background:#eff6ff;color:#2563eb;font-weight:600}
.sv-emoji-list{flex:1;min-height:0;display:grid;grid-template-columns:repeat(8,1fr);gap:2px;padding:6px 8px 8px;overflow-y:auto;-webkit-overflow-scrolling:touch;overscroll-behavior:contain;touch-action:pan-y}
.sv-emoji-item{height:34px;border:none;background:none;border-radius:6px;cursor:pointer;padding:0;font-size:21px;line-height:1;display:flex;align-items:center;justify-content:center;font-family:"Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif}
.sv-emoji-item:hover{background:#f1f5f9}
/* 表情按钮激活态 */
.sv-tool-btn.on{background:#eff6ff}
.sv-tool-btn.on svg{fill:#2563eb}
/* 工具栏文字按钮 */
.sv-tool-btn.sv-tool-text{width:auto;padding:0 10px;font-size:13px;color:#475569;font-family:inherit}
.sv-tool-btn.sv-tool-text:hover{color:#2563eb}
/* 游客登录提示条 */
.sv-guest-bar{flex:none;background:#fffbeb;color:#a16207;font-size:12px;padding:7px 12px;border-bottom:1px solid #fef3c7;line-height:1.5}
.sv-guest-bar a{color:#2563eb;text-decoration:none;font-weight:600}
.sv-guest-bar a:hover{text-decoration:underline}
@media (max-width:520px){
  .sv-widget{right:14px;bottom:14px}
  /* 手机端缩小气泡与“客服”竖条，避免过大影响体验 */
  .sv-bubble-wrap{width:52px;height:52px}
  .sv-bubble{width:52px;height:52px}
  .sv-bubble svg{width:24px;height:24px}
  /* 竖排客服条同步缩小，仍贴右边缘、固定在右下角 */
  .sv-tab{right:0;bottom:14px;width:34px;padding:14px 0;font-size:12px;letter-spacing:4px;border-radius:17px 0 0 17px}
  /* 聊天窗口改为居中的正常比例悬浮窗，不再占满全屏 */
  .sv-panel{position:fixed;left:50%;top:50%;right:auto;bottom:auto;width:calc(100vw - 16px);max-width:430px;height:80vh;max-height:640px;border-radius:16px;transform:translate(-50%,-50%)}
  .sv-panel.sv-show{animation:svInM .3s cubic-bezier(.34,1.56,.64,1)}
  .sv-panel .sv-tools{bottom:56px}
  /* 手机端表情面板：缩小高度与格子，一行 7 个更易点中 */
  .sv-emoji{max-height:196px}
  .sv-emoji-list{grid-template-columns:repeat(7,1fr)}
  .sv-emoji-item{height:32px;font-size:19px}
}
@keyframes svInM{from{opacity:0;transform:translate(-50%,-46%) scale(.9)}to{opacity:1;transform:translate(-50%,-50%) scale(1)}}